Refund and Cancellation Policy

At saunanplunge.com, OUR GENERAL POLICY IS YOUR PURCHASE WILL BE CONSIDERED AS FINAL AND YOU WILL NOT BE ABLE to RECEIVE A REFUND OF YOUR SUBSCRIPTION FEE AT ANY TIME.

Without limiting the foregoing, you may cancel your subscription at any time, upon such cancellation, you can still use the applicable paid service until the end of the terms you paid for. EXCEPT AS SET FORTH ABOVE, YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE SUBSCRIPTION FEE PAID FOR THE THENCURRENT SUBSCRIPTION PERIOD AT THE TIME OF CANCELLATION. You will be responsible for all Subscription Fees (plus any applicable taxes and other charges) incurred for the then-current subscription period.

In a determination to accomplish customer satisfaction, the Customer can contact us through our email: Connect@saunanplunge.com. We will respond within 3 (Three) business days.

We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.

If for any reason, our customer support team confirms a refund. Then, a refund will be made accordingly.

We take our customer’s feedback very seriously and use it to constantly improve our products and quality of service.